Refund policy

A. Cancellation policy


Consumers are entitled to a right of withdrawal in accordance with the following provision, whereby consumers is every natural person who concludes a legal transaction for purposes that can mostly be attributed to their commercial nor their independent professional activity:

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named, who is not the carrier, have taken possession of the last goods.

To exercise your right of cancellation, you (Imtegra GmbH & Co. KG, Industriestr.15, 18069 Rostock, Germany, Tel.: +49 (0) 381-121721-0, Fax: +49 (0) 381-121721- 15, email: by means of a clear explanation (e.g. a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached sample cancellation form for this, but this is not prescribed.

To maintain the cancellation period, it is sufficient for you to send the notification to the exercise of the right of cancellation before the cancellation period expires.

Consequences of the revocation

If you cancel this contract, we have all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you choose a different type of delivery than the cheapest standard delivery offered by us have to repay), immediately and at the latest within fourteen days from the day, on which the notification of your revocation of this contract was received. For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment. We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is.

You must send or hand over the goods immediately and in any case within fourteen days from the day on which you inform us about the revocation of this contract.

Returns/returns can only be addressed to the following address:
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The deadline is preserved if you send the goods before the deadline of fourteen days.

They bear the immediate costs of returning the goods. The immediate costs of the return are estimated at most around 80 euros for each of such goods due to their nature (freight forwarding) due to their nature (freight forwarding).

You only have to pay for any loss of value of the goods if this loss of value is due to the quality, properties and functionality of the goods not necessary to deal with them.

Exclusion or premature expiry of the right of cancellation

The right of cancellation does not exist in the case of contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination of the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not exist in the case of contracts for the delivery of goods that can quickly spoil or whose expiry date would be exceeded quickly.

The right of withdrawal expires prematurely in the case of contracts for delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their sealing has been removed after delivery.

The right of withdrawal does not apply to consumers who are not a member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of the contract.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in original packaging with all accessories and all packaging components. If necessary, use a protective reversal. If you no longer have the original packaging, please ensure sufficient protection against transport damage with a suitable packaging.
2) Please do not send the goods back to us.
3) Please note that the aforementioned digits 1-2 are not a prerequisite for the effective exercise of the right of cancellation.

B. cancellation form

If you want to revoke the contract, please fill out this form and send it back.


Imtegra GmbH & Co. KG
18069 Rostock

Fax: +49 (0) 381-121721-15

Hereby revoked (s) I/we (*) the contract concluded by me/us (*) to buy the following goods (*)/the provision of the following service (*)



Ordered on (*) __________ / received on (*) __________________

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only when notifying paper)


(*) Coat incorrect